FAQS
Shipping FAQS
At Al Baraka Cafe Touba our goal is to provide you with the best shipping options, no matter where you live. We offer free shipping over £30 spend in Uk , and over €35 for Germany only . We are not responsible, liable, or obligated to reship or refund the cost of any packages that are misdelivered, stolen, or Returned-to-Sender. Upon receipt of a returned package, we will contact the customer to determine the reason for the return. We can then reship the package, provided new shipping charges incurred are paid for in full by the customer.
- Standard Delivery
We have our representative in Germany , if you live in this country you can choose the standard or express Method Delivery. All your orders in Uk and Germany are sent with a local transport and are fully tracked; we also give you the option of a safe place where we can leave your parcel if you’re not home. Goods will be delivered Monday through to Saturday; excluding public holidays.
Order will be checked, approved and packed within 3-7 business days after the order is placed. Your package is then prepared for transport to get your order out the door! Delays may occur during peak periods such as Christmas or Black Friday.
Where delivery can’t be made at your designated address, safe place or neighbours, a card will be left. You can arrange a re-delivery to a different address within the same area code, safe place or Neighbour. After unsuccessful deliveries attempts the courier will return the parcel to their closest local depot and redirection back to Al Baraka Cafe Touba will take place. We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)
- Express Delivery
We process the last Express orders at 2pm business days. Orders placed after 2pm on business days, on weekends or public holidays will be processed the next business day.
Orders placed on weekends and public holidays will be dispatched on the next business day. Goods will be delivered Monday through to Saturday; excluding public holidays.Goods will be delivered by a local transport and are fully tracked; we also give you the option of a safe place where we can leave your parcel if you’re not home.
Order will be checked, approved and packed within 2-5 business days after the order is placed. Your package is then prepared for transport to get your order out the door! Delays may occur during peak periods such as Christmas or Black Friday.
Where delivery can’t be made at your designated address, safe place or neighbours, a card will be left. You can arrange a re-delivery to a different address within the same area code, safe place or neighbour. After unsuccessful deliveries attempts the courier will return the parcel to their closest local depot and redirection back to Al Baraka Cafe Touba will take place.We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)
Order will be checked, approved and packed within 1-3 business days after the order is placed. Your package is then prepared for transport. Please allow 24 – 48 hours to get your order out the door! Delays may occur during peak periods such as Christmas or Black Friday.
We offer free shipping over £30 spend in . We are not responsible, liable, or obligated to reship or refund the cost of any packages that are misdelivered, stolen, or Returned-to-Sender. Upon receipt of a returned package, we will contact the customer to determine the reason for the return. We can then reship the package, provided new shipping charges incurred are paid for in full by the customer.
International shipping delivery times vary greatly depending on the destination. For example, standard shipping to Europe might take 3-5 working days, 6-8 working days worldwide while shipping to Australia could take up to 12 weeks (about 3 months) .
Please note that we are not responsible for any taxes and/or duties on packages delivered to you. The recipient is the importer of record and must comply with all laws and regulations of the destination.
Orders shipped outside of the UK may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. The recipient must fulfill additional charges for customs clearance; Al Baraka Cafe Touba has no control over these charges, nor can Al baraka Cafe Touba predict what they may be.
International shipping is charged at a flat rate, regardless of size and weight. The carrier used to dispatch your order will vary depending on your parcel weight. Not all deliveries can be tracked through the carrier.
Pending credit card authorisation, verification and availability of stock, delivery will take 4 to 9 business days. On occasion, some shipments may take longer than 9 business days. This will depend on the postal services in your country.
A signature may be required upon delivery, depending on your local carrier. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.Please note that the Channel Islands and Northern Ireland are treated as UK delivery, not International delivery.
In most cases, any customs or import duties are charged once the parcel reaches its destination country. We are simply a coffee seller and our shipping costs only cover freight, not the individual taxes or duties that a country may charge according to their own Customs regulations.You may be charged for handling fees and taxes as your order passes through customs.
Al Baraka Cafe touba has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.